Let'southward be clear.

There'south nothing incorrect with saying, "I'd be more than happy to assistance." In fact, when I worked on the HubSpot client support team, I would employ this phrase often because I thought it was a courteous way of letting customers know that I was eager and willing to aid them.

Just, the more than that you lot apply this phrase, the more that you tend to lean on information technology in your day-to-day vocabulary. I caught myself proverb this all of the time to the point where I felt I was overusing information technology and sounding like a broken record. Every fourth dimension a customer asked me to practise something, I would immediately bark back with, "I'd be more than than happy to help," like a trained dog.

This wasn't an result if the telephone call was brief, or if the customer had an easy question. But, when I had to work with people who needed help with multiple bug, this phrase would gradually feel less sincere equally I continued to use information technology. After the 2nd or 3rd time saying it on a call, customers would think that I was just trying to motility the conversation along and that I didn't genuinely care about their effect.

Eventually, I learned that using an alternative phrase not simply fabricated me experience like I wasn't repeating myself, only it also fabricated the quality of my service more consequent for my customers. By using different vocabulary and phrases, it kept conversations fresh which showed customers that I was withal invested in their issues — even if the telephone call was long.

In this post, we've curated a list of alternatives to the phrase, "happy to help." Share these with your team to improve their advice skills and provide a improve service experience for your customers. → Download Now: Customer Support Training Template [Free Template]

Alternatives for 'Happy to Help'

  1. I'd love to help.
  2. Certainly.
  3. Information technology would be my pleasure.
  4. Y'all got information technology.
  5. Non a problem.
  6. Don't hestitate to reach out.
  7. At your service.
  8. I'd exist more than willing to assistance.

ane. "I'd beloved to help."

Information technology'due south a small change, but switching the discussion, "happy" with the word, "love" makes a large difference in this instance. You're not just excited to interact with the customer, rather, you're eager to help and are motivated by their success.

two. "Certainly."

If you want to exist brief, you can use this phrase when a customer asks for your help. Information technology's a quick response that shows the customer y'all've listened to their problem and yous're ready to provide back up. This is a great phrase to employ if the customer is in a hurry and wants to get a solution as fast as possible.

iii. "It would be my pleasure."

This is a skilful phrase to use when a customer seems frustrated or stressed about a problem. It shows them that you're confident in your power to troubleshoot and it neutralizes the overwhelming feelings that the client may accept.

4. "You got it."

If you're looking for a more casual approach, this phrase is corking because it empowers the customer to ask for aid. It tells them that you're able to provide whatever they need and that they tin can rely on you for continued support.

I'd recommend using this phrase if you've already developed a rapport with your customer and they don't expect you lot to be as formal equally you first were on the call.

5. "Not a problem."

Be careful when you use this 1. While it's a great alternative to "happy to help," some people may retrieve you lot're not taking their issue seriously enough. They may recollect that they have a real problem on their easily, and by telling them otherwise, you may add together friction to the service experience.

It'south all-time to use this phrase when the customer asks you to do something small similar looking upwards a knowledge base article or directing them to their customer success director. Since these are relatively easy tasks, nearly customers won't think twice when you use this phrase.

6. "Please don't hesitate to reach out."

I similar to use this phrase when I'm signing off an email or wrapping up a phone call. It lets the customer know that I'm always bachelor to help and they shouldn't worry about contacting me outside my working hours. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience.

7. "At your service."

While it'south not for every support team, it may make sense to utilize this phrase if your customers are expecting a formal service interaction — similar at a high-end hotel or a fancy restaurant. Equally a service rep, this keeps your communication on brand which makes the customer experience like they're interacting with a luxurious company.

8. "I'd be more than than willing to assist."

In most scenarios, this phrase can be used interchangeably with "happy to help." Information technology effectively sends the aforementioned message, but uses unlike language similar "assist" instead of "help." This is a skillful phrase to keep in your back pocket if you suddenly freeze with the customer and aren't sure how to respond.

At present that yous know what to say to customers, learn which customer service phrases to avoid. New Call-to-action

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Originally published February 19, 2021 viii:15:00 AM, updated June 15 2021